TEXTING TERM OF SERVICE & PRIVACY POLICY


Inquiries are welcome to text with inquiries, questions or thoughts.  Galvan Hakeem & De Los Santos, PLLC (GHD) may use information as described below in our Texting "Terms of Service" & "Privacy Policy":


  1. Introduction


* Third Party Agents that Assist in Providing Messaging Service:  GHD will not share your opt-in to any third party for purposes unrelated to supporting you in connection with a related campaign.  We may share your personal data with third party service providers that helps GHD provide messaging services including but not limited to platform providers, phone companies and other vendors who directly assist GHD in relation to text message delivery.  These third party service providers will be obligated to GHD not to share or release your information.


* Any Third Party Agent or service provider will be subject to this policy.


* All the above categories exclude text messaging originator opt-in data and consent and this information will not be shared with any Third parties.


     2. Purpose of SMS Notifications


* Our SMS Notifications are designed only to respond to incoming text inquiries,  formal notifications and/or inquiries from current GHD clients.


     3.  Opt-In and Consent 


*  By providing your phone number and opting into our SMS Notifications, you confirm that you are the owner or authorized user of the phone number provided.  You consent to receive automated or manual Texas messages from GHD regarding incoming text inquiries, formal notifications and/or inquiries from current GHD clients.  This includes specific messages involving but not limited to the following - appointment times; substantive case updates and answering inquiries.  Consent is not required to purchase legal services from GHD and opt out of future communications will always remain available.


*  GHD will be collecting opt-in verbally from their contacts. They will be able to opt-in to receive messages either in person at their physical location, or over a phone call if they call. When they speak for the first time, they will be asked to provide their phone number, and staff is trained to ask if they would like to opt-in to SMS-based marketing, updates, and informative messages. They will be verbally informed that "message and data rates may apply," "message frequency may vary," and they can "text HELP for support or more information and STOP to unsubscribe at any time." They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy and Terms & Conditions have been provided in the TCR registration form under Call to Action/Message Flow.


*  Once opting-in verbally a text will be sent, and it will include the same opt-in language provided verbally. It will give the contact another option to opt-in or opt-out.


*  This is GHD. Reply YES to confirm you want to receive marketing, updates, and informative SMS messages. Message frequency may vary, and message and data rates may apply. Consent is not a condition of purchase. You can reply STOP at any time to unsubscribe or opt-out, or HELP for help."


     4.  Opt-Out Instructions


*    Your consent to receive automated or manual text messages is entirely and wholly voluntarily.  You may opt-out at any time:


     **  To stop receive messages, reply "STOP"; "END"; "CANCEL"; "UNSUBSCRIBE" or "QUIT" to any SMA message from GHD.

     **  You may also email us to Legal@GHDLaw.biz with your opt-out request.

     **  After you opt out you will receive a final confirmation message and no further message will be sent to your number.

     **  Re-enrollments is permitted.


     5.  Help and Support


*  If you are experiencing issues with our SMS Notifications or need assistance you can:


     **  Reply with the keyword "HELP" to any message.

     **  Email us directly at Legal@GHDLaw.biz


     6.  Message and Data Rates


*  Standard message and data rates may apply for any messages sent to you from us and from you to us.  Please consult your mobile service provider for details regarding your text plan or data rates.


     7.  Privacy and Data Security


*  We value your privacy and are committed to protecting your personal information.  Your data will be used solely for the purposes described in this policy regarding incoming text inquiries, formal notifications and/or inquiries from current GHD clients.  This includes specific messages involving but not limited to the following - appointment times; substantive case updates and answering inquiries. 


*  We do not sell, rent, or share your personal information with third parties for marketing purposes.  As described above we may share your information with third party Agents or service providers only as required by law or again as described above. 


     8.  Data Retention


*  We retain your personal information only for as long as necessary to fulfill the purposes for which it may be collected as described above.  After this period or purpose of use is over your data will be securely deleted.


     9.  Compliance with Regulations


*  We comply with all relevant laws and regulation including but not limited to the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.  Our practices ensure that you can easily manage your preferences and we provide clear instructions for opting in or out of our SMS notifications.


     10.  Indemnification


*  You agree to indemnify, defend, and hold us harmless from any privacy, tort, or other claims, including claims under the TCPA or any state law equivalents, arising from your voluntary provision of a telephone number that is not owned by you and/or your failure to notify us of any changes to your mobile phone number. 


     11.  Participation Requirements


*  To participate in GHD's SMS notifications service, you must:


     ** Be 18 years of age or older.

     **  Own a wireless device capable of two-way messaging.

     **  Be a subscriber to a wireless service with texting capabilities and furthermore please not that not all mobile carriers support

           this service.


     12.  Dispute Resolution and Arbitration


*  By  using our SMS notifications service, you agree to resolve any disputes with GHD on an individual basis and not as part of any class or representative action.  You waive your right to a trial by jury and agree that any claims will be resolved through final and binding arbitration.  If you do not agree to these terms please do not participate in this SMS service. 


     13.  Miscellaneous


*  You warrant and represent that you have the necessary rights, power, and authority to agree to these Terms and Conditions and that your participation in this SMS service does not violate any other contracts or obligations.  If any provision of this Agreement is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.


*  We reserve the right to modify these Terms and Conditions at any time.  Any updates will be communicated to you via SMS or email, and your continued participation in the SMS service constitutes acceptance of the modified terms.


    14.  Contact Information


*  If you have any questions or concerns about these Terms and Conditions or our privacy practices please contact us at:


     **  Legal@GHDLaw.biz

     **  210.239.8244

     **  21320 Provincial Boulevard, Katy, Texas 77450, United States


     15.  Full Privacy Policy


Welcome to our website. We value your privacy and are dedicated to protecting your personal data. This privacy policy outlines how we collect, use, store, and protect your personal data, and your rights concerning this data. We do not share your data with third parties for marketing or promotional purposes.


1. Data Sharing and Disclosure 


We do not share your personal data with third parties for marketing or promotional purposes. We may share your data with third parties only in the following circumstances:

  • Service Providers: With third-party service providers who perform functions on our behalf, such as IT service providers, data storage providers, and telecom service providers 
  • Legal Obligations: When required by law or to respond to legal processes. 
  • Protection: To protect our rights, property, and safety, or that of our customers and others.

2. Data We Collect 


We collect various types of personal data, including:

  • Identity Data: First and last name. 
  • Contact Data: Email address, phone number, billing and delivery address
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. 
  • Usage Data: Information about how you use our website, products, and services. 
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.


3. Methods of Data Collection 


We collect personal data using various methods, primarily through forms on our website: 

  • Direct Interactions: You provide your personal data when you fill out forms, create an account, subscribe to our services, request marketing materials, or give us feedback. 
  • Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data using cookies, server logs, and other similar technologies


4. How We Use Your Personal Data


We use your personal data for the following purposes:

  • SMS Program: If you opt into our SMS program, we will send you messages regarding our services, updates, policies, and promotional offers. You will receive messages about product updates, service notifications, and special offers. You can opt out at any time. 
  • Service Provision: To perform the contract we are about to enter into or have entered into with you. 
  • Marketing and Communications: To send you marketing materials and communicate with you about our services. 
  • Prospecting: To analyze your data to understand your preferences and prospects for new clients. 
  • Customer Support: To respond to your inquiries and provide support.


5. Data Storage, Maintenance, and Protection


We implement appropriate security measures to protect your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include: 

  • Data Encryption: Encrypting personal data to protect it from unauthorized access. 
  • Access Controls: Limiting access to personal data to authorized personnel only. 
  • Regular Security Assessments: Conducting regular security assessments to identify and mitigate potential vulnerabilities.


 6. Your Rights You have the following rights regarding your personal data


  • Access: You can request access to the personal data we hold about you. 
  • Correction: You can request correction of any incomplete or inaccurate data we hold about you. 
  • Erasure: You can request deletion of your personal data where there is no good reason for us to continue processing it. 
  • Objection: You can object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground. 
  • Restriction: You can request restriction of processing of your personal data.


 7. Opt-Out Options and Mobile Information


You have the right to opt out of receiving marketing communications from us at any time by: 

  • SMS: Replying "STOP" to any SMS message you receive from us. Email: Clicking the "unsubscribe" link in any email you receive from us. 
  • Account Settings: Updating your preferences in your account settings on our website.


More on mobile information usage, collection, and privacy

  • Our SMS program provides updates, notifications, and promotional messages related to our services. By subscribing to our SMS program, you consent to receive SMS messages at the phone number provided. Message frequency may vary based on your interaction with our service.
  • We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. Additionally, all the categories of personal data mentioned above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances. However, we may share your data with trusted service providers who assist us in operating our SMS program, provided they agree to keep your data confidential and use it solely for the purpose of providing services on our behalf.
  • You have the right to access, correct, verify, or remove your personal information at any time. To manage your information, please contact us at 210-239-8244.
  • Opt-Out Option: If you wish to opt-out of receiving SMS messages, you may do so at any time by replying "STOP" to any of our messages or by contacting us directly at 210-239-8244. Opting out will not affect your other interactions with our services.


8. Changes to this Privacy Policy


We may change this Privacy Statement from time to time when necessary to reflect changes in our Services, how we use personal information, or the applicable law. If we make changes, we will revise the “Last Updated” date at the top of the statement. If we make material changes, we will provide you with notice or obtain consent regarding such changes as may be required by law. We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us to stay informed about our privacy practices and the ways in which you can exercise choice over these practices. The practices described in this Privacy Statement are subject to applicable laws in the locations in which we operate.


Mobile Compliance Add-On Version -

If, for compliance or other regulatory reasons, you are unable to fully replace your Privacy Policy, here's the key to mobile compliance. Heads up: our upstream carrier will not bend on restrictions for Privacy Policy compliance, and if other pieces of your Privacy Policy do not complement what is listed below, your registration will likely fail.


9. Opt-Out Options and Mobile Information


You have the right to opt out of receiving marketing communications from us at any time by: 

  • SMS: Replying "STOP" to any SMS message you receive from us. Email: Clicking the "unsubscribe" link in any email you receive from us. 
  • Account Settings: Updating your preferences in your account settings on our website.

More on mobile information usage, collection, and privacy

  • Our SMS program provides updates, notifications, and promotional messages related to our services. By subscribing to our SMS program, you consent to receive SMS messages at the phone number provided. Message frequency may vary based on your interaction with our service.
  • We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. Additionally, all the categories of personal data mentioned above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances. However, we may share your data with trusted service providers who assist us in operating our SMS program, provided they agree to keep your data confidential and use it solely for the purpose of providing services on our behalf.
  • You have the right to access, correct, verify, or remove your personal information at any time. To manage your information, please contact us at 210-239-8244.
  • Opt-Out Option: If you wish to opt-out of receiving SMS messages, you may do so at any time by replying "STOP" to any of our messages or by contacting us directly at 210-239-8244. Opting out will not affect your other interactions with our services.


*  For more detailed information on how we collect, use, and protect your data please contact us for further information.